Thermo Spa

Why can’t I get my Hot Tub water clean?
I bought a 2yr old Thermo Spa. The people were using the Soft Soak system and that’s what I’ve been using in it too. But it’s so nasty! There’s brown gunk and slimy pieces of what look like skin floating all through it. The filter is brand new and the water got gross only two or three days after I filled it. What is all the gunk? And what’s the best way to treat/clear it up? The people that test my water at the Spa place keep telling me to PH down it and shock it. I keep doing this but it’s not working.
You need to do a drain-and-fill, thoroughly cleaning the Spa in the process. There are companies that perform this service (call for quotes). Once drained and the filter hosed clean, the water is replaced to proper level and the Spa can be turned back on.
Maintaining a Spa can be trickier than most think. As they say, somethings are best left to the pros. Add “Spa maintenance” into your quote when you call for service.
Bath Thermo Spa